HASLAB - Shipping, Returns, Cancellations
PRODUCT SPECIFIC INFORMATION
Specific information regarding each campaign's Shipping, Returns, and Cancellation terms can be found on the product's FAQ or product-specific page. A list of the projects and any specific terms is available at www.HasbroLab.com.
Estimated Shipping Dates
If the campaign is successfully backed with the minimum number of backings during the applicable deadline for backing a product (the "Project Backing Period"), then the project will proceed to the production phase. For details regarding shipping dates and timelines please review the order confirmation emails sent by us, visit the FAQ or the product-specific page.
We are currently shipping to the 50 United States, District of Columbia, Puerto Rico, the US Virgin Islands, APO/FPO addresses and Canada. Please note we cannot ship to a PO Box or any other country at this time.
Included in your order is standard shipping. Once you receive your shipment notification email, please allow 7-10 business days from the date shipped and a minimum of 4 weeks to APO/FPO addresses for delivery.
Please allow extra shipping time for orders delivered to Alaska, Hawaii, Puerto Rico, the US Virgin Islands and Canada. Also, please note that an additional fee of $20 may apply to shipments outside of the contiguous US.
CANCELLATION AND REFUNDS/RETURNS
Cancelling Your Order
If you need to cancel your order, you must do so within 30 days of the completion of the applicable Project Backing Period by contacting our Customer Service Center at 1-800-408-0052.
Returns and Refunds
If your product arrives damaged due to transit, you may request a return within 30 days of delivery for a replacement or a refund by contacting us at 1-800-408-0052 to obtain a Return Merchandise Authorization number and information on how to print a return label. We cannot accept for return or replacement any item that has been opened, unless it arrived damaged. If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. You will be responsible to pay the return shipping costs. All eligible refunds are made to the original form of payment. If your product arrives damaged due to transit or fails to comply in all material respects with the specifications for the product, please contact Consumer Care at 1-800-255-5516.
Processing Your Return
Please allow 21 days to process your return. You will receive notification via e-mail that your return has been received and processed. If, after 21 days, you still have not received e-mail or written confirmation that your return has been processed, please contact our Customer Service Center at 1-800-408-0052. Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.
Requesting a Return Merchandise Authorization
If you do need to return an item to us and the item is eligible for return, please call us at 1-800-408-0052 to obtain a return merchandise authorization number and information on how to print a return label. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender. At this time, exchanges for different items are not possible.
Packing and Sending Your Return
|1.||Once you have received your Return Merchandise Authorization, pack the items securely in a box. You can use the box that the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.|
|2.||Affix the shipping label securely to the outside of the box.|
|3.||Send your Return to us using an insured or trackable shipping that is most convenient for you.|